Ombudsman flags 255 BPJS Kesehatan complaints in 5 years
Most complaints involved services not provided, procedural violations and prolonged delays, the Ombudsman said.
Antara News, Republika
Most complaints involved services not provided, procedural violations and prolonged delays, the Ombudsman said.
Among the locations, 179 provide BPJS Keliling and 379 use VIOLA for JKN administration, information and complaints.
Separately, the government is preparing to wipe out Rp14 trillion in JKN premium arrears for 23 million participants, pending the president's signature.