TASPEN adds official channels from WhatsApp to call center
Participants are urged to use official channels to avoid scams using TASPEN's name.
PT TASPEN (Persero) has added and expanded its official service channels to make it easier for participants to access information, submit questions and file complaints. The available channels include WhatsApp Business 0811-1919-189, call center 1500919, email tanya.taspen@taspen.co.id, and official accounts on Facebook, Instagram, X and TikTok. Corporate Secretary TASPEN Henra said the broader channels are intended to make services easier to reach, safer and more responsive. TASPEN is also urging participants to rely on official sources so they do not fall for scams using the company's name. The company said the expanded channels are part of developing a Center of Excellence Customer Experience and support the digital transformation of public services.