OJK probes MNC Bank transaction disruptions as complaints spread
OJK says MNC Bank has no serious solvency issue, while restoration of MotionBank services remains under way.
Indonesia Financial Services Authority, or OJK, is examining transaction and cash withdrawal disruptions complained of by MNC Bank customers while ensuring the bank meets its obligations to customers under applicable rules. OJK Board of Commissioners Chair Friderica Widyasari Dewi said supervisors are monitoring developments and will determine next steps based on an assessment of the bank's condition. At the same time, OJK Banking Supervision Chief Executive Dian Ediana Rae said there is no serious problem with MNC Bank's solvency and that the difficulties that emerged can be resolved. Customer complaints have spread on social media, especially involving the MotionBank app, ATMs and teller services. Through its official account, MNC Bank apologized and said the service restoration process is still under way.